Introduction

Thank you for shopping at Flexster. We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions under which you can return products and request refunds.

Return Eligibility

  • Timeframe: You may return most new, unused items within 30 days of delivery for a full refund or exchange.
  • Condition: Items must be returned in their original condition, including packaging, tags, and manuals. Products that show signs of use or damage may not be eligible for a return.
  • Exclusions: Some items, such as customized products, special orders, and clearance items, are not eligible for returns. Please check the product description for return eligibility.

How to Return an Item

  • Return Request: To initiate a return, please contact our customer service team at help@flexter.in. Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Return Shipping: Once your return request is approved, we will provide you with a return shipping label or instructions. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.
  • Packaging: Pack the item securely in its original packaging to prevent damage during transit.

Refund Process

  • Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
  • Refund Issuance: If the return is approved, we will process your refund to the original payment method within 7-10 business days. Shipping costs are non-refundable unless the return is due to our error.
  • Partial Refunds: For items that are not in their original condition or missing parts, we may issue a partial refund.

Exchanges

If you would like to exchange an item for a different size or color, please contact us at help@flexster.in. We will assist you with the exchange process and provide instructions.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at help@flexster.in. We will arrange for a replacement or refund at no additional cost to you.

Cancellations

Orders can be canceled within 1 hour of placing the order. After this timeframe, we cannot guarantee cancellation as the order may have already been processed or shipped.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at: admin@flexster.in