1. Introduction

At Flexster, we stand behind the quality of our products. If you believe your purchase is defective or not performing as expected, you may be eligible for a warranty claim. This page outlines the process for filing a warranty claim and the information required.

2. Warranty Coverage

  • Duration: Specify the duration of the warranty period for your products (e.g., 1 year from the date of purchase).
  • Coverage: Detail what is covered under the warranty (e.g., defects in materials or workmanship). Note any exclusions or limitations.

3. How to File a Warranty Claim

To file a warranty claim, please follow these steps:

  1. Gather Information: Collect the necessary details about your purchase and the issue you’re experiencing.
  2. Complete the Warranty Claim Form: Fill out the warranty claim form available on this page or contact our customer service team.
  3. Submit Your Claim: Submit the completed form along with any required documentation.

4. Information Required

To process your warranty claim, please provide the following information:

  • Order Number: Your order number from the purchase receipt.
  • Purchase Date: The date you purchased the item.
  • Product Details: The product name, model number, and any relevant serial numbers.
  • Description of Issue: A detailed description of the defect or problem you’re experiencing.
  • Supporting Documents: Any supporting documents such as receipts, photos of the defect, or video evidence (if applicable).
  • Contact Information: Your full name, email address, and phone number.

5. Submission Methods

  • Online Form: Complete the warranty claim form on our website. Check Below
  • Email: Email your claim and supporting documents to help@flexster.in.

6. Claim Processing

  • Review: Once we receive your claim, it will be reviewed to determine if it meets the warranty criteria.
  • Response Time: We will contact you within 2 business days to inform you of the next steps or if additional information is needed.
  • Resolution: If your claim is approved, we will provide instructions for returning the defective item and processing the warranty (e.g., repair, replacement, or refund).

7. Contact Us

If you have any questions about the warranty claim process or need assistance, please contact us at: admin@flexster.in

Warranty Claim Form