Introduction
At Flexster, we strive to provide a smooth shopping experience. This Cancellation Policy outlines the terms and conditions under which you may cancel an order placed on our website.
Order Cancellation
- Cancellation Timeframe: You can request to cancel your order within 1 hour of placing it. After this period, we may not be able to cancel your order as it may have already been processed or shipped.
- How to Cancel: To cancel your order, please contact our customer service team as soon as possible. Provide your order number and reason for cancellation. You can reach us at help@flexster.in
Process for Cancellation
- Cancellation Confirmation: If your order is eligible for cancellation, we will confirm the cancellation via email and process a full refund to the original payment method.
- Refund Timing: Refunds for canceled orders will be processed within 7-10 business days from the date of cancellation confirmation. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Orders Already Shipped
- Unable to Cancel: If your order has already been shipped or is in the shipping process, we are unable to cancel the order. In this case, please follow our return policy to return the item once you receive it.
Changes to Orders
- Order Modifications: If you need to make changes to your order (such as updating the shipping address or modifying items), please contact us as soon as possible. We will do our best to accommodate changes before the order is processed.
Contact Us
If you have any questions or need assistance with canceling your order, please contact us at: admin@flexster.in